Vodacom: Coordinator: M-pesa training and testing

Vodacom: Coordinator: M-pesa training and testing
Vodacom: Coordinator: M-pesa training and testing

5 Outubro, 2018

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Coordinator: M-pesa training and testing  EDI0000C9

 

Role purpose:

Provide total testing coverage and M-pesa training to Customer care, retail and Business customers (C2B, B2C and aggregator Head Office).

 

Key accountabilities and decision ownership :

  • Ensure that all Customer Service, retail and Business (C2B, B2C and aggregators HO) staff are trained on M-Pesa products and service to an appropriate level;
  • Daily execute and log the tests, evaluate the results and document problems found;
  • Evaluate effectiveness of training and modify materials as appropriate;
  • Explore efficiently  the different training models (In-class; e-learning and on-job);
  • Engage with Call Centre retail and business customers to identify training needs;

 

Key performance indicators:

  • 100% delivery of training needs to Customer Care agents; Retail assistants and Business Customers
  • 50% of the total training hours, to be filled by e-learning sessions
  • 30% in class
  • 20% On-Job
  • 100% Daily tests of all M-Pesa products

Core competencies, knowledge and experience:

  • Strong interpersonal skills
  • Effective communication skills
  • Planning and organization skill
  • Conflict management skills

 

Must have technical / professional qualifications:

  • A degree in Education, Business Management or relevant area
  • Strong Customer Service background (at least 3 years)
  • Bi-lingual communication, written and spoken (Portuguese and English)
  • Knowledge of M-pesa products and services Scheduling and training design

Location:  Edificio Vodacom

Rua dos Desportistas, Numero 649

Maputo

Job Type: Full-time

Employment Type : Permanent.

 

Link de Candidatura: https://tas-vodafone.taleo.net/careersection/2

Closing Date: 14-Oct-18, 11:59:00 PM

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1Comments

  • sou um recém graduado do ensino secundário com abilidades da língua inglesa é kisuwaili trabalhei na ADPP como um ofícial do campo gostaria de fazer parte da CFM és meu contato, 847363913

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