Vaga para Chefe de Operações

Vaga para Chefe de Operações
Vaga para Chefe de Operações

5 Novembro, 2018

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Role purpose:

Vodacom Mozambique is looking for a dynamic, talented and results driven Acquisition Lead for the E-Commerce operation. The appointed person will own logistics and customer operations of the E-Commerce. The role is ideal for individuals with a start-up mindset, problem-solving skills and drive for continuous improvement.

 

Key accountabilities and decision ownership:

  • Own the end-to-end handling and logistics operation for E-Commerce
  • Create and refine local, regional and national logistics processes
  • Create workflows for handling and processing of packages
  • Build an insourced/outsourced team for delivery of goods
  • Develop systems to track operational performance
  • Create, manage and enforce delivery policies and SLAs
  • Work with technology team to improve systems that support the operations
  • Work with customer operations team to develop customer engagement best practices (Courtesy, professionalism, timeliness)
  • Train, upskill and motivate teams to deliver high performance

 

Key performance indicators:

  • Total number of orders delivered
  • Number of orders delivered within SLA
  • Pending Orders
  • Orders cancelled + reasons for cancellation

Core competencies, knowledge and experience:

  • Excellent communication skills
  • Highly customer-focused and thinking like a customer
  • Excellent route planning skills with experience in logistics
  • Knowledge of the road infrastructure (Coverage, conditions, etc)
  • Exhibit the ability to self-motivate
  •  Proficient with using technology (Office Suite, CRM Tools)

 

Personal Traits:

  • Passionate about potential of e-commerce and delivering a world class experience in Mozambique
  • Respectful and forthright
  • Hard working, with integrity and takes pride in their work
  • Always thinking like a business owner
  • Ability to work and keep up in a fast paced environment
  • Competitive, self-directed and strive to be GREAT at and outside work
  • Thrive in change and looks for solutions that are better, faster and smarter
  • Curious and challenge the status quo

 

Must have technical / professional qualifications:

  • Degree in supply chain or related fields
  • Minimum 2 years logistics, supply chain or similar experience
  •  Tertiary qualification and certifications (advantage)

 

Risks

Driving in the regions

Location: Edificio Vodacom

Rua dos Desportistas, Numero 649

Maputo

Job Type: Full-time

Employment Type : Permanent.

 

Os interessados deverão fazer a sua candidatura em https://tas-vodafone.taleo.

Closing Date: 09-Nov-18, 11:59:00 PM

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