Role purpose:

The Corporate Collection Supervisor is responsible for overseeing the collection team and is responsible for ensuring that revenue from corporate customers is being collected properly and in a timely fashion. Apart from that, the Supervisor must also demonstrate the nature of leadership, establish personal and team performance objectives that deliver results.

Key accountabilities and decision ownership:

• Manage aging reports and reconcile accounts receivable statements as necessary;
• Collaborates with team members to develop best practices to streamline workflows and drive process improvements;
• Address customer complaints concerning billing or service rendered and complaints of service failures with designated departments;
• Problem resolution and promotion of strong working relationships with internal and external customers;
• Lead contact with Sales including mid-month aging reviews and coordination of support functions.
• Work closely with outside collection agencies and manage special projects concerning collections;

Key performance indicators:

• CEI – 90%
• Churn and write offs – accounts churned and written off should not exceed 5% of the total volume of accounts held by the debt collector in a particular month
• Dispute resolution – at least 85% of value marked as dispute at the beginning of the month should be cleared at the end of the respective month.

Must have technical / professional qualifications:

• Degree in Accounting, Business Management or related field;
• Minimum five (5) years management experience in collecting, accounts receivable or a related area;
• Skill in compiling data and analyzing financial information for decision-making purposes;
• Proficiency in Word, Excel (pivot tables & v-lookups highly desired);
• Negotiation and Problem-solving skills.

Core competencies, knowledge and experience:

• Strong organizational skills and ability to manage competing priorities while meeting deadlines;
• Strong management skills and ability to motivate and communicate effectively with teams;
• Good communication skills to accurately obtain, interpret and transcribe a variety of communications and instructions;
• Conceptual understanding of the credit-through-collections process;
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel

Location: Edificio Vodacom

Rua dos Desportistas, Numero 649

Maputo

Job Type: Full-time

Employment Type : Permanent.

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Closing Date: 22-Nov-18, 11:59:00 PM