Supervisor: Debt Collection

Supervisor: Debt Collection
Supervisor: Debt Collection

16 Novembro, 2018


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Role purpose:

The Corporate Collection Supervisor is responsible for overseeing the collection team and is responsible for ensuring that revenue from corporate customers is being collected properly and in a timely fashion. Apart from that, the Supervisor must also demonstrate the nature of leadership, establish personal and team performance objectives that deliver results.


Key accountabilities and decision ownership:

  • Manage aging reports and reconcile accounts receivable statements as necessary;
  • Collaborates with team members to develop best practices to streamline workflows and drive process improvements;
  • Address customer complaints concerning billing or service rendered and complaints of service failures with designated departments;
  • Problem resolution and promotion of strong working relationships with internal and external customers;
  • Lead contact with Sales including mid-month aging reviews and coordination of support functions.
  • Work closely with outside collection agencies and manage special projects concerning collections;


Key performance indicators:

  • CEI – 90%
  • Churn and write offs – accounts churned and written off should not exceed 5% of the total volume of accounts held by the debt collector in a particular month
  • Dispute resolution – at least 85% of value marked as dispute at the beginning of the month should be cleared at the end of the respective month.


Must have technical / professional qualifications:

  • Degree in Accounting, Business Management or related field;
  • Minimum five (5) years management experience in collecting, accounts receivable or a related area;
  • Skill in compiling data and analyzing financial information for decision-making purposes;
  • Proficiency in Word, Excel (pivot tables & v-lookups highly desired);
  • Negotiation and Problem-solving skills.


Core competencies, knowledge and experience:

  • Strong organizational skills and ability to manage competing priorities while meeting deadlines;
  • Strong management skills and ability to motivate and communicate effectively with teams;
  • Good communication skills to accurately obtain, interpret and transcribe a variety of communications and instructions;
  • Conceptual understanding of the credit-through-collections process;
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel


Location: Edificio Vodacom

Rua dos Desportistas, Numero 649


Job Type: Full-time

Employment Type : Permanent.


Closing Date: 22-Nov-18, 11:59:00 PM



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