Specialist: Roaming – Maputo

Specialist: Roaming – Maputo
Specialist: Roaming – Maputo

24 Maio, 2019

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Role purpose:

Provide roaming administration activities in collaboration with cross-functional support-teams and assure the compliance roaming coverage expansion program as well as quality standards.

Key accountabilities and decision ownership:

  • Roaming Service Administration (Contract Administration, Change management, pre and post launch management, Reconciliations, test coordination)
  • Contribute to efficient roaming fault solutions by coordination of cross functional backend processes
  • Strict and secure test SIM card administration
  • KPI Reporting 

Key performance indicators:

  • No of new roaming services launched
  • No of roaming issues open/closed
  • Time of testing to commercial launch

Must have technical / professional qualifications:

  • Basic GSM knowledge
  • Microsoft office , especially Excel
  • Strong interpersonal skills
  • Independently striving to learning on the job
  • Ability work under pressure and multitask
  • Results driven and equally oriented to best quality

Core competencies, knowledge and experience:

  • Bachelor or equivalent degree
  • 2 years of  experience in roaming administration, customer care backend 

Location: Edificio Vodacom Rua dos Desportistas, Numero 649  Maputo 

Job Type: Full-time

Employment Type : Permanent.

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Closing Date : 29-May-19, 11:59:00 PM

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