Specialist: Sales Support

Specialist: Sales Support
Specialist: Sales Support

29 Outubro, 2019

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Role purpose: Sales Support will provide support to field team on efficient handling,on boarding process  of Agents and Merchants  and support of M-Pesa Distribution partners ( Aggregators, Super agents , Agents) contributing to operational efficiency and achievement of sales targets.

Key accountabilities and decision ownership:

  •  Management of M-Pesa Distribution partners creation and on boarding  process
  • Manage paper team, ensuring that we keep record of all activated partners;
  • Managing partner reactivation and or account suspension (dormant/ frozen) and all sales process and procedures;
  •  Provide full support to partners and field team (Territory Superviors, TDR’s etc); 
  • Ensure all Distribution process are up to date and aligned across the country.

Key performance indicators:

  • Agents Active Base;
  • Process rejection rate
  • Distribution partners Satisfaction  index

Core competencies, knowledge and experience:

  • Minimum of 3 years’ experience in Sales and Distribution;
  • Solid knowledge of mobile Money Industry and AML;
  • Strong planning and Collecting /Filling skills 
  • Strong written and verbal communication skills in Portuguese;
  • Strong people and organizational skills.

Must have technical / professional qualifications:

  • Bachelor’s degree in business  or related field;

Location

 : Edificio Vodacom Rua dos Desportistas, Numero 649  Maputo 

Job Type: Full-time

Employment Type : Permanent.

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Closing Date: 01-Nov-19, 2:59:00 PM

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