Specialist: M-Pesa ITIL Operations

Specialist: M-Pesa ITIL Operations
Specialist: M-Pesa ITIL Operations

11 Agosto, 2021


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Role purpose: Provide 1st and 2nd level of support to M-Pesa systems and IT business processes. Provide ITIL management under M-Pesa ITIL Operations to cope with operational demand from existing and new services and suppliers

Key accountabilities and decision ownership:

•    To understand ITIL Operations and backend systems availability and performance monitoring and ensure that best practice is applied in these areas to ensure the continuity and safety of M-Pesa services
•    Support M-Pesa incident  / Change / Problem / Service Request / Documentation and SLA Management
•    Support M-Pesa IT Business Continuity exercises
•    Support M-Pesa Smartphone App / Online Payments / Sandbox Operations
•    Continuous Service Improvement    

Core competencies, knowledge and experience:
•    Understanding of the OSI Stack.
•    Good analytical skills are required
•    API, UNIX OS, SQL, Business Intelligence, Power BI, Oracle experience
•    Good communication, presentation skills and fluent in both English and Portuguese
•    Experience with financial services

Must have technical / professional qualifications: 
•    Degree in IT related field will be valuable and a minimum of 2 years’ experience in Information Technology 
•    API and Linux fundamentals 
•    ITIL Certification is an advantage


Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.


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