Executive Head of Department: M-Pesa Sales & Distribution

Executive Head of Department: M-Pesa Sales & Distribution
Executive Head of Department: M-Pesa Sales & Distribution

11 Maio, 2022


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Role purpose: To sustainably grow M-Pesa’s network of agents and customer acquisition


Key accountabilities and decision ownership
•    Implement initiatives to continuously improve the quality of M-Pesa’s nationwide agent network and simultaneously aggressively grow that network without compromising quality, ultimately impacting the customer experience at agent level
•    Implement initiatives to ensure the agents have liquidity to supply customers demand at any time.
•    Ensure the right visibility on agent on branding and compliance requirements
•    Drive the acquisition of M-Pesa customers through the distribution network, where each agent is anabled to register new M-Pesa  customer as well as  Vodacom if synergies with CBU are considered.
•    Interface with M-Pesa Technology, Operations, Customer Services, Finance, Compliance, Legal, Supply Chain, Billing & IT and Marketing functions to ensure end-to-end business support to the Sales and distribution functions


Core competencies, knowledge and experience
•    Commercially astute and strategically oriented – solid understanding of market, competitor & customer.
•    Strong negotiation skills with internal and external stakeholders.
•    Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage.
•    Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.
•    Presentation and communication skills – written and oral.


Must have technical / professional qualifications
•    University degree in a Commercial related area.
•    A minimum of 5 years relevant experience in a management role within a commercial function covering distribution and/or retail network management.
•    Proven people management and motivational skills
•    Knowledge and experience of the financial services and telecommunications industries will be an advantage.
•    Strong planning and networking skills.


Key performance indicators
•    Number of active M-Pesa agents
•    Number of active customer
•    Number of Gross adds
•    Agent liquidity
•    People Survey continuous improvement


Number of Direct reports: 4





Number of Indirect Reports: 200


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