Manager: M-Pesa Digital Products and Commercial

Manager: M-Pesa Digital Products and Commercial
Manager: M-Pesa Digital Products and Commercial

11 Maio, 2022


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Role purpose: Drive the adoption and usage of M-Pesa apps.


Key accountabilities and decision ownership 
•    Champion the M-Pesa Digital evolution by launching cutting-edge solutions that exceed customer expectations and enhance user experience.
•    Responsible for M-Pesa Digital app adoption and usage for Consumer, Merchant and Agent apps.
•    Deliver on the Mini-apps strategy by on boarding partners on our app and driving usage.
•    Coordinate engagement with App Developer community to provide solutions to M-Pesa partners on mini-apps.


Core competencies, knowledge and experience
•    At least 3 years Digital Product experience in the development and commercialisation of new and existing products in an agile environment;
•    Passionate about building the best possible user experience, and you monitor your metrics to see whether you’re delivering;
•    You’re passionate about sharing your knowledge. You’ve worked closely with Digital Product Managers in previous roles, preferable across markets;


Must have technical / professional qualifications
•    University degree in Economics, Finance or Computer Science.
•    Prior experience in banking, payments, finance, or a customer facing products
•    Expertise in designing digital user experiences
•    Ability to draft product requirement documents and business cases.


Key performance indicators
●    Timely delivery of agreed Financial Services product roadmap.
●    New product usage OKRs relative to business case (unique users, number of transactions, revenue, etc.)
●    Net Promoter Score leadership in the Mobile Money categories of: “range of products and services”, “ease of use of services on mobile”, “simple and easy”, “offers something different”, and “understands your needs”.





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